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National Payments Corporation of India (NPCI)



National Payments Corporation of India (NPCI), an organisation which majorly operates retail payments and settlement systems in India. It is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) under the provisions of the Payment and Settlement Systems Act, 2007, for creating a robust Payment & Settlement Infrastructure in India.

NPCI, during its journey in the last seven years, has made a significant impact on the retail payment systems in the country.



NPCI was looking for a tool to manage compliance and audit failures along with reducing cost involved in Backup and Recovery. Their top challenge included archiving, encryption, replication and reporting of data and managing the endpoints securely.

We provided them with Complete Commvault Backup and Recovery solution which helped the company to innovate and grow while keeping the business running uninterrupted, proactively enabling rapid change, and applying effective governance in the face of regulatory shifts. It helped the customer to reduce the annual unplanned downtime by 62% and was able to provide “cloud-like” scale, cost and flexibility.